Oakwood Review #35

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

March 2015

You stated that you used Oakwood Worldwide.  Where was your apartment located?

Oakwood Arlington (Rosslyn)

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

2

How many pets stayed with you?

0

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, bike storage room, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

The kitchen items are very basic.   We often run out of silverware for a family of four people.  

Quality of housekeeping services

Neutral

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Rosslyn

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Safeway is closest, but Whole Foods and Trader Joes are just one mile away.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

We had some minor concerns when we moved in, and they were all resolved quickly.  

Please elaborate on why you were or were not satisfied with the school(s).

too young to go to school

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Oakwood Rosslyn is very convenient to everything - including Metro and FSI.  The FSI shuttle stops at the door.  

National Corporate Housing Review #9

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

May 2014

What was the approximate END date for your stay?

April 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Archstone Ballston Square

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

1

How many pets stayed with you?

0

How much was the pet fee per pet?

NA

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, weekly maid service, community/party room, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

cheap cutting knives; set of 4: plates, glasses, cups, small plates, bowls, silverware; a couple of skillets; a few storage containers; cookie sheet; a package of oreos; cheap plastic service utensils that have already started cracking

Quality of housekeeping services

Unsatisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

No

Quality of furniture provided

Unsatisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Ballston

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

I am very satisfied. Harris Teeter is a 5-minute walk. Giant is 10 minutes away, and Trader Joe's is about 15 minutes away by foot.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

they always got back with us quickly, but their contract providers didn't always get it done. the housekeeping was poor, just going through the motions. when we had a problem with our bed, they didn't address the problem (no support bar underneath), they just replaced the mattress. I ended up buying something to fix the problem.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Comparing notes with friends who have stayed with other companies, I would choose either BOQ or an Oakwood-managed unit, but not in an Oakwood property. Others were far more satisfied with the service provided by those companies. In fact, except for people who live in Oakwood-owned properties, I don't hear complaints from anybody outside of NCH.

National Corporate Housing Review #8

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

July 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

1401 Joyce on Pentagon Row

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

2

How many pets stayed with you?

1

How much was the pet fee per pet?

It is a one time fee and I don't recall how much it was.  

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment, holiday parties, happy hours, etc...

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, mall or shopping center, sports fields and a children's spray park are right across the street

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

linens, towels, 2 TV's and DVD players, set of plates, bowls, and cups for 8, silverware, some cooking supplies (but limited), can opener, grater, and extra set of blankets/pillows.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Satisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Pentagon City

Proximity to FSI

Satisfied

Proximity to grocery store(s)

Satisfied

Please list the grocery stores near your building.

Harris Teeter and Costco  (5 minute walk to each)

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Satisfied

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

preschool

Please elaborate on why you were or were not satisfied with the school(s).

Arlington County preschool options are amazing via the Parks and Rec Dept.  They are very reasonably priced and the teachers are fantastic.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

The staff at 1401 Joyce are wonderful.  They know my children and dog's name and welcome them each time.  The building is extremely dog friendly and was not afraid to have a German Shepard mix like Oakwood.  The gym is fantastic and the party room/bbq area overlooks the skyline of DC.  It is beautiful.  

The neighborhood is great for walking around and there is so much to do here.  Pentagon Row shops/restaurants, Fashion Place Mall, and one of the best Arlington County Parks located right across the street.  It has 2  parks, spray park, sand volleyball court, basketball and tennis courts, 2 soccer fields as well as nice paths to walk.  

I would live here again without any hesitation.  The apartments are well kept, large, and the furniture is great.  

Basic Overnight Quarters Review #9

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

December 2014

You stated that you used Basic Overnight Quarters (BOQ).  Where was your apartment located?

Sedona Slate in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

more than 6 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

1

How many pets stayed with you?

0

How much was the pet fee per pet?

$500 + $50/month

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

restaurants, grocery stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Satisfied

Storage Space

Satisfied

Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

Pots, pans, dishes, glasses, utensils, cutting board, coffee maker, small safe, toaster, alarm clock.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Yes

Quality of furniture provided

Satisfied

Proximity to the Metro

very satisfied

Please name the closest Metro stop.

Rosslyn

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Unsatisfied

Please list the grocery stores near your building.

Safeway, one block away; Whole Foods and Trader Joe's in Clarendon.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

BOQ is extremely responsive on maintenance issues, and liaising with building management.  I can't say enough good things about the service provided by BOQ.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

While I am extremely satisfied with the service provided by BOQ, I do not think I would return to this particular property, Sedona-Slate.  The club room is difficult to use as there are constantly graduate students using the room, and the costs to rent the room for a group are prohibitive.  While the building is new and modern, the finishes are not very nice.  Apartments on the lower half of the building are dark, and the third floor is on the ground level and lacks privacy.  Dog walkers are known to use the parking garage to relieve their pets.  BOQ is excellent, but the building is not so nice.