Friday, February 13, 2015

National Corporate Housing Review #10

Which property management company did you use?

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

April 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

very satisfied

How likely would you be to choose the same direct billing company next time?


Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


How much was the pet fee per pet?

$350 one time fee

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment, 24-hour front desk/concierge

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, farmer's market, mall or shopping center

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

very satisfied

Storage Space


Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

Enough plates and bowls for 8, about 9 small and large glasses, mugs, 4 or so wine glasses, lots of silverware, knife set (not the best, but not the worst...), glass cutting board, can opener,  large spoon, slotted spoon, spatula, large fork, spaghetti spoon, tongs, coffee maker, toaster, dish towels, 6+ large bath towels, washcloths, hand towels, 4 sets of sheets, 8 pillows, 2 alarm clocks, hair dryer, 2 laundry baskets, trash cans for bathrooms and kitchen, small cookie sheet, teapot, large and small skillets, cheese grater, 3 pots with tops of various sizes, sample size toiletries, a few snacks and coffee, 2 TVs and DVD players, vacuum, mop, broom, dust pan, bucket, small glass rectangular pan, two glass bowls, vegetable peeler, salt and pepper shakers, sugar bowl, a few tupperware containers, measuring cups and spoons, clothes hangers, water pitcher.
Overall quality was OK to good.  I was very happy with the type of items provided, especially in the kitchen.

Quality of housekeeping services


If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?


Quality of furniture provided


Proximity to the Metro

very satisfied

Please name the closest Metro stop.

Virginia Square

Proximity to FSI


Proximity to grocery store(s)

very satisfied

Please list the grocery stores near your building.

Giant (5 minute walk), Harris Teeter (5 minute drive), Whole Foods (10 minute drive), Safeway (10 minute drive)

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

very satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

When calling the main NCH number, I have had variable success with things getting fixed in a timely manner.  However, calling or emailing Becky Dorsett directly has always resulted in a quick response.  We've only had two small issues and the apartment building maintenance staff are very professional and thorough.

Experience with local school system.


What school(s) did your child(ren) attend?

Redeemer Lutheran Preschool in McLean

Please elaborate on why you were or were not satisfied with the school(s).

It has been a great preschool for us, but the driving distance of 15-25 minutes one way is a little much.  However, all other part-day options that were much closer were already filled by the time we searched for a preschool (after finding out our housing assignment).  If I had to do it over again, I would have just gone ahead and signed up for a preschool in Arlington because all of the options would have been closer.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 1

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?


Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

I have only stayed at Oakwood Crystal City before this and that was for 2 weeks.  This apartment is far and above better than that because of the nice apartment and the proximity to so many things such as the library, grocery store, and park.  My only real complaint is the cheap quality of the rented furniture.  We bought a mattress topper for the master bedroom because it was so uncomfortable.  The dining room chairs are also very uncomfortable and two of them are wobbly.  But those are all things we can live with.  I would go with either NCH or BOQ next time as well.