Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
August 2014
What was the approximate END date for your stay?
June 2015
You stated that you used Oakwood Worldwide. Where was your apartment located?
Oakwood Falls Church
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Very Unsatisfied
How likely would you be to choose the same direct billing company next time?
Very Unlikely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
3 months to 6 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 1
Number of Children (age 5-12): 1
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
How many pets stayed with you?
0
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment, dry cleaning store, convenience store
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, restaurants, grocery stores, convenience stores, Metro or bus stop
How far is the walk to the nearest Metro station?
11-15 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
21 minutes or more
How far is the walk to the nearest Capitol Bikeshare station?
Not sure, didn't use
How far is the walk to the nearest car share program (such as ZipCar)?
Not sure, didn't use
Was the nearest grocery store within walking or driving distance?
0-5 minute drive
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Satisfied
Storage Space
Unsatisfied
Quality of "Welcome Kit" provided
Unsatisfied
Please share what items were included in the welcome kit.
TOWEL-BATH
TOWEL-HAND
TOWEL-WASH CLOTH
TOWEL-BATH MAT
BATH RUG
PILLOW PROTECTOR-STD
PILLOW PROTECTOR-KING
PILLOW CASE T250-KING
TISSUE HOLDER
LAUNDRY BASKET
VANITY SOAP DISH
CLOTHES HANGERS
CLOCK RADIO
SIG ACCENT PILLOW
SIGNTR DOWN STD PILLOW
PILLOW CONFOREL-KING
PILLOW CASE T-250-STD
SUPPER TOPPER-QUEEN
SIGNTR BLANKET-QUEEN
SIGNTR DUVET INSERT-QUEEN
SHEET FLAT T250 QUEEN
SHEET FITTED T250 QUEEN
SIGNTR DUVET COVER-QUEEN
SIGNTR BEDSKIRT-QUEEN
DISH SET-MUG
DISH SET-BOWL
DISH SET-SALAD PLATE
DISH SET-DNR PLATE
S/P SHAKERS
PLATE MAT
NAPKIN
GLASS-WINE
GLASS-BEVERAGE
GLASS-GOBLET
COOKIE SHEET
SILVERWARE SALAD FORK
SILVERWARE DNR FORK
SILVERWARE TEASPOON
SILVERWARE TABLE SPOON
SILVERWARE DNR KNIFE
KNIFE BLOCK
CORK SCREW
SPATULA
SERVING FORK
PASTA SPOON
SPOON BASTING
SPOON STRAINER
SILVERWARE TRAY
DISH TOWEL
DISH CLOTH
HOT PAD
WASTEBASKET-LG
ASHTRAY
POTATO PEELER
RUBBER SPATULA
IRON
PANS, 7 PC SET
NON-STICK FRY PAN
COFFEE MAKER
MIXING BOWL SMALL
MIXING BOWL MEDIUM
MIXING BOWL LARGE
CAN OPENER HAND
MEASURING SPOON
MEASURING CUP
COLANDER
GRATER
TONG
WIRE WHISK
BARBECUE BRUSH
DISH DRAINER SET
JUICE PITCHER
BUTTER DISH
CASSEROLE DISH
BAKING DISH
CUTTING BOARD
STD TELEPHONE
TOASTER
DISH SET-MUG
DISH SET-BOWL
DISH SET-SALAD PLATE
DISH SET-DNR PLATE
GLASS-WINE
GLASS-BEVERAGE
GLASS-GOBLET
SILVERWARE SALAD FORK
SILVERWARE DNR FORK
SILVERWARE TEASPOON
SILVERWARE TABLE SPOON
SILVERWARE DNR KNIFE
ELECTRIC CAN OPENER
UTENSIL HOLDER
FRUIT BASKET-WIRE
PAPER TOWEL HOLDER
PLUNGER
BOWL CLEANER
MOP BUCKET
PLANT, COFFEE TABLE
DECORATOR VASE
DECORATOR TRAY
CORDLESS TELE/ANS MACH
Quality of housekeeping services
Very Unsatisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
No
Quality of furniture provided
Very Unsatisfied
Proximity to the Metro
Satisfied
Please name the closest Metro stop.
East Falls Church Metro
Proximity to FSI
Neutral
Proximity to grocery store(s)
Satisfied
Please list the grocery stores near your building.
Safeway, Good Fortune(new chinese grocery store at eden center), shoppers, giant
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Unsatisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Oakwood Falls Church customer service representatives are not friendly and are impolite. Service requests are often forgotten or delayed for days.
Experience with local school system.
Satisfied
What school(s) did your child(ren) attend?
Mount Daniel
Please elaborate on why you were or were not satisfied with the school(s).
Staffs at Mount Daniel school are familiar with Foreign Service, so it was less stressful for registration or all other admin work.
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0
NCH: 0
Oakwood: 1
Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.
Oakwood Falls Church provides terribly scratched, broken and smelly furniture.
The heating system fails frequently, and the management does not put any notice about it, and there will be no hot water for days. But the management will put a warning notice right away if they see kids running on the hallway.
The internet speed is terrible. It was never been fixed while we were staying even though it was promised to be fixed.
Once a week maid service is provided, but the maid shows up at 5 pm to clean your apt while you have visitors. And you need to bribe to have a consistent schedule for the maid service.
We will not use any of Oakwood. The buildings are too old and outdated. They should provide better customer service, amenities and furniture to stay in the direct billing program. State Dept should consider to find better corporate housing for their employees other than Oakwood.
