Wednesday, January 21, 2015

Basic Overnight Quarters Review #2

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

April 2014

What was the approximate END date for your stay?

July 2014

You stated that you used Basic Overnight Quarters (BOQ).  Where was your apartment located?

Madison at Ballston Station in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Very Satisfied

How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+):


Number of Children (age 0-4):


Number of Children (age 5-12):


Number of Teenagers (age 13-18):


How many bedrooms did your apartment have?


Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, Metro or bus stop, Capitol Bikeshare

How far is the walk to the nearest Metro station?

16-20 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space

Very Satisfied

Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

Silverware, dishes, plenty of linens, cookware, small amounts of dish soap, salt, pepper, cooking utensils - they were very quick to replace cooking utensils that were broken when we arrived.

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Satisfied

Proximity to the Metro


Please name the closest Metro stop.


Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

Harris Teeter, Giant

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Always very friendly and quick to respond

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

We loved everything about it.  The location is fantastic (walking distance to FSI), plus plenty of nearby amenities, parks, transportation, etc...  We would definitely stay here again.  BOQ was great throughout the process and we would try to work with them first before considering other options.