Wednesday, January 21, 2015

Oakwood Review #32

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2013

What was the approximate END date for your stay?

April 2014

You stated that you used Oakwood Worldwide.  Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?


Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State

Please check each item that your neighborhood offered within close proximity to your apartment.

library, restaurants, grocery stores, convenience stores, Metro or bus stop, car share program (such as ZipCar)

How far is the walk to the nearest Metro station?

6-10 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

6-10 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

6-10 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size


Storage Space

Very Unsatisfied

Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

Basics -- decent quality towels and linens -- low-quality kitchen items -- decent furnishings.

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided


Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal City

Proximity to FSI

Very Unsatisfied

Proximity to grocery store(s)


Please list the grocery stores near your building.

A mediocre store underground near the Metro and a good store a 10 minute walk away.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls


Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Service was decent but the building and apartments (public areas and private apartments) are in such mediocre condition -- so badly in need of renovations and upgrades -- that there were too many problems.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Oakwood Crystal City is very mediocre -- yet we'd consider it again and wouldn't completely recommend against it because of the terrific convenience in terms of proximity to the Crystal City metro shop; shuttle to FSI; adequate nearby shopping (decent on necessities; mostly bad for restaurants with a few exceptions); good Zipcar and bikeshare access.  The building's public areas and apartments -- especially the kitchens -- are sorely in need of MAJOR upgrades and renovations.