Wednesday, January 21, 2015

Basic Overnight Quarters Review #5

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

June 2015

You stated that you used Basic Overnight Quarters (BOQ).  Where was your apartment located?

Madison at Ballston Station in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?


Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 1

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


How much was the pet fee per pet?

There was a change in policy, and the pet fee was eliminated several months into my stay

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

dog-friendly park, restaurants, grocery stores, Metro or bus stop

How far is the walk to the nearest Metro station?

16-20 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

6-10 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size


Storage Space


Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

Similar to overseas welcome kit. However quality of the items supplied would be ok for a week or two, but are insufficient for long term stays.  I ended up buying better Potts, pans, additional cutlery, plates, and baking sheets

Quality of housekeeping services


If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided


Proximity to the Metro


Please name the closest Metro stop.


Proximity to FSI

Very Satisfied

Proximity to grocery store(s)


Please list the grocery stores near your building.

Harris teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Overall I am very pleased with BOQ.  The quality of furniture is a bit tired, but I have a dog and frequently recieve more "tired" furniture overseas as well.  

USG policies regarding personal coverage of daily fees during FSI optional leave days is frustrating.  BOQ charged $100 per day, which is substantially more than what out of pocket cost would have been if I had simply rented an apartment on the local economy.  BUT, it was cheaper than a local hotel nightly rate.  Just something to be aware of and to plan for.

Please elaborate on why you were or were not satisfied with the school(s).

No kids in school

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 2

NCH: 0

Oakwood: 0

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Proximity to FSI cannot be beat