Wednesday, January 28, 2015

Basic Overnight Quarters Review #9

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

December 2014

You stated that you used Basic Overnight Quarters (BOQ).  Where was your apartment located?

Sedona Slate in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

more than 6 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


How much was the pet fee per pet?

$500 + $50/month

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

restaurants, grocery stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size


Storage Space


Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

Pots, pans, dishes, glasses, utensils, cutting board, coffee maker, small safe, toaster, alarm clock.

Quality of housekeeping services


If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?


Quality of furniture provided


Proximity to the Metro

very satisfied

Please name the closest Metro stop.


Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Unsatisfied

Please list the grocery stores near your building.

Safeway, one block away; Whole Foods and Trader Joe's in Clarendon.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

BOQ is extremely responsive on maintenance issues, and liaising with building management.  I can't say enough good things about the service provided by BOQ.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 1

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

While I am extremely satisfied with the service provided by BOQ, I do not think I would return to this particular property, Sedona-Slate.  The club room is difficult to use as there are constantly graduate students using the room, and the costs to rent the room for a group are prohibitive.  While the building is new and modern, the finishes are not very nice.  Apartments on the lower half of the building are dark, and the third floor is on the ground level and lacks privacy.  Dog walkers are known to use the parking garage to relieve their pets.  BOQ is excellent, but the building is not so nice.