Wednesday, January 21, 2015

Oakwood Review #19

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

August 2015

You stated that you used Oakwood Worldwide.  Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 2

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


How much was the pet fee per pet?


Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

6-10 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

6-10 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

6-10 minutes

Was the nearest grocery store within walking or driving distance?

16-20 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

Mt. Daniel, Thomas Jefferson, FSI Childcare Center

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Very Satisfied

Storage Space


Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

Basic kitchen stuff, bedding, vacuum.

Quality of housekeeping services


If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?


Quality of furniture provided


Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

East Falls Church

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)


Please list the grocery stores near your building.

Safeway - 5 minute drive. Trader Joe's and Whole foods 15 minute drive.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

I feel that Oakwood Falls Church has improved greatly in the past few years when it comes to customer service. This is our third time here and they've been super responsive. In the past, not so much.

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

Mt. Daniel, Thomas Jefferson

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 3

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

The deciding factor was that it's convenient, the community is really great (we love making so many new FS friends here) and the Falls Church schools are really good. We feel like Oakwood Falls Church has kind of become a home away from home for our kids...perhaps one of their most permanent places.

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

This is our 3rd time staying at Oakwood Falls Church so we've become pros. We bring most of our own kitchen stuff and most of our own bedding. This time we wanted all 3 kids to sleep in one room and use the third room as a guest room/office so we also purchased bunk beds and shelving from IKEA. We had Oakwood remove all excess furniture (e.g. we put the kids clothes in hanging bins in the closet which makes the living space much more roomy. I feel that this is the sort of place that can really be what you make it. For us it's always worked out really well and I think we're getting better at making it feel like home.