Wednesday, January 21, 2015

Basic Overnight Quarters Review #8

Which property management company did you use?

Basic Overnight Quarters (BOQ)

What was the approximate START date for your stay?

August 2014

What was the approximate END date for your stay?

August 2015

You stated that you used Basic Overnight Quarters (BOQ).  Where was your apartment located?

Water Park Towers in Arlington

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?

Very Likely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 3

Number of Children (age 0-4): 2

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 1

How many bedrooms did your apartment have?


How many pets stayed with you?


Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, covered parking, uncovered parking, business center, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

16-20 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

Wakefield high school

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size


Storage Space


Quality of "Welcome Kit" provided

Very Satisfied

Please share what items were included in the welcome kit.

Pots, pans, kitchen utensils, baking sheets, cutlery, plates, cups, glasses, coffee machine, sheets, towels, etc.

Quality of housekeeping services

Very Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided


Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal city

Proximity to FSI


Proximity to grocery store(s)


Please list the grocery stores near your building.

Costco, shoppers, Harris Teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Experience with local school system.


What school(s) did your child(ren) attend?

Wakefield high school

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1

NCH: 0

Oakwood: 3

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

First time with BOQ. Will choose BOQ again in the future over Oakwood because of their excellent and prompt customer service.