Wednesday, January 28, 2015

Oakwood Review #34

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

July 2013

What was the approximate END date for your stay?

November 2013

You stated that you used Oakwood Worldwide.  Where was your apartment located?

Oakwood Crystal City

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?

Very Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 2

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, farmer's market, mall or shopping center

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

11-15 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size


Storage Space


Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

Linens, dishes, utensils, cookware, glasses, starter dish soap and bar soap.

Quality of housekeeping services


If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Very Unsatisfied

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Crystal City

Proximity to FSI


Proximity to grocery store(s)


Please list the grocery stores near your building.

Harris Teeter in walking distance

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Unsatisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Our make ready process was inadequate as several things were not functioning properly on arrival. We gave them a list and even met with the manager and got a noncommittal response. The furniture was in such disrepair that it was injuring the kids, again nothing they would do to remedy it. They balked at furnishing us a desk. The facilities staff were in general very rude and the whole building in such bad repair that they were terribly overworked, while making no headway. It appeared to us that they are running the property into the ground, not improving it at all.

Experience with local school system.


What school(s) did your child(ren) attend?


How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 2

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Yes, mainly because of our familiarity with the neighborhood, which is really great. 2 years had passed since our previous stay and the building  had degraded much in that time. I would never stay there again. If there were another facility in the area that offered shuttle service to FSI we would stay at it.

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

I think Oakwood Crystal City has been making a ton of money from State folks and not using any of it to improve their facility; after all, until recently they've had no competition and we are all transient.  Their location is superb, but the carpet was thin around thresholds such that our feet would get poked by nails, nails were sticking out through the furniture, AC broke numerous times, shower had very low water pressure. All in all, being in the apartment was misery.