Wednesday, January 28, 2015

National Corporate Housing Review #9

Which property management company did you use?

What was the approximate START date for your stay?

May 2014

What was the approximate END date for your stay?

April 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Archstone Ballston Square

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?


How likely would you be to choose the same direct billing company next time?


Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 week to 1 month

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?


How many pets stayed with you?


How much was the pet fee per pet?


Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, bike storage room, weekly maid service, community/party room, washer and dryer in apartment

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size


Storage Space


Quality of "Welcome Kit" provided


Please share what items were included in the welcome kit.

cheap cutting knives; set of 4: plates, glasses, cups, small plates, bowls, silverware; a couple of skillets; a few storage containers; cookie sheet; a package of oreos; cheap plastic service utensils that have already started cracking

Quality of housekeeping services


If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?


Quality of furniture provided


Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.


Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

I am very satisfied. Harris Teeter is a 5-minute walk. Giant is 10 minutes away, and Trader Joe's is about 15 minutes away by foot.

Responsiveness of program (Oakwood, BOQ, NCH) to service calls


Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

they always got back with us quickly, but their contract providers didn't always get it done. the housekeeping was poor, just going through the motions. when we had a problem with our bed, they didn't address the problem (no support bar underneath), they just replaced the mattress. I ended up buying something to fix the problem.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

Comparing notes with friends who have stayed with other companies, I would choose either BOQ or an Oakwood-managed unit, but not in an Oakwood property. Others were far more satisfied with the service provided by those companies. In fact, except for people who live in Oakwood-owned properties, I don't hear complaints from anybody outside of NCH.