Which property management company did you use?
Basic Overnight Quarters (BOQ)
What was the approximate START date for your stay?
April 2014
What was the approximate END date for your stay?
July 2014
You stated that you used Basic Overnight Quarters (BOQ). Where was your apartment located?
Madison at Ballston Station in Arlington
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Very Satisfied
How likely would you be to choose the same direct billing company next time?
Very Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 week to 1 month
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+):
2
Number of Children (age 0-4):
2
Number of Children (age 5-12):
0
Number of Teenagers (age 13-18):
0
How many bedrooms did your apartment have?
1
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
playground on-site, swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, dog-friendly park, restaurants, grocery stores, Metro or bus stop, Capitol Bikeshare
How far is the walk to the nearest Metro station?
16-20 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
0-5 minutes
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
Not sure, didn't use
Was the nearest grocery store within walking or driving distance?
6-10 minute walk
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Very Satisfied
Storage Space
Very Satisfied
Quality of "Welcome Kit" provided
Satisfied
Please share what items were included in the welcome kit.
Silverware, dishes, plenty of linens, cookware, small amounts of dish soap, salt, pepper, cooking utensils - they were very quick to replace cooking utensils that were broken when we arrived.
Quality of housekeeping services
Very Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Very Satisfied
Proximity to the Metro
Satisfied
Please name the closest Metro stop.
Ballston
Proximity to FSI
Very Satisfied
Proximity to grocery store(s)
Very Satisfied
Please list the grocery stores near your building.
Harris Teeter, Giant
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Always very friendly and quick to respond
