National Corporate Housing Review #2

Which property management company did you use?

National Corporate Housing (NCH)

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

July 2015

You stated that you used National Corporate Housing (NCH). Where was your apartment located?

Archstone Ballston Square

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Satisfied

How likely would you be to choose the same direct billing company next time?

Neutral

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

1 month - 3 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 0

Number of Children (age 5-12): 0

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

1

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

swimming pool, work-out facility, covered parking, business center, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

0-5 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

0-5 minutes

How far is the walk to the nearest Capitol Bikeshare station?

0-5 minutes

How far is the walk to the nearest car share program (such as ZipCar)?

0-5 minutes

Was the nearest grocery store within walking or driving distance?

0-5 minute walk

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Unsatisfied

Storage Space

Unsatisfied

Quality of "Welcome Kit" provided

Neutral

Please share what items were included in the welcome kit.

Basic kitchen stuff was fine, but would have liked to see better (sharper) knives, a blender, a small non-stick pan, a bookshelf, and two outdoor chairs for balcony.

Quality of housekeeping services

Satisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Very Satisfied

Please name the closest Metro stop.

Ballston

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

Harris Teeter

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Amazing customer service. Best experience I've had...ever.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 1

Oakwood: 0

Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.

I question the legality of how a family of three can have a two bedroom place but a family of just two can only have one bedroom when ALL families, regardless of size, receive the same lodging allowance and per diem amount. And rank of employee isn't considered in this program as it is overseas and that concerns me.