Which property management company did you use?
Basic Overnight Quarters (BOQ)
What was the approximate START date for your stay?
August 2014
What was the approximate END date for your stay?
August 2015
You stated that you used Basic Overnight Quarters (BOQ). Where was your apartment located?
Water Park Towers in Arlington
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Satisfied
How likely would you be to choose the same direct billing company next time?
Very Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 month - 3 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 3
Number of Children (age 0-4): 2
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 1
How many bedrooms did your apartment have?
3
How many pets stayed with you?
0
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, covered parking, uncovered parking, business center, transportation to and from FSI or Main State, weekly maid service
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
0-5 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
0-5 minutes
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
Not sure, didn't use
Was the nearest grocery store within walking or driving distance?
16-20 minute walk
What school(s) (if any) did you send your kid(s) to during your TDY?
Wakefield high school
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Neutral
Storage Space
Neutral
Quality of "Welcome Kit" provided
Very Satisfied
Please share what items were included in the welcome kit.
Pots, pans, kitchen utensils, baking sheets, cutlery, plates, cups, glasses, coffee machine, sheets, towels, etc.
Quality of housekeeping services
Very Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Neutral
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Crystal city
Proximity to FSI
Neutral
Proximity to grocery store(s)
Neutral
Please list the grocery stores near your building.
Costco, shoppers, Harris Teeter
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Satisfied
Experience with local school system.
Satisfied
What school(s) did your child(ren) attend?
Wakefield high school
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 1
NCH: 0
Oakwood: 3
If you have stayed in this particular housing before, was this a deciding factor for you to return and why?
First time with BOQ. Will choose BOQ again in the future over Oakwood because of their excellent and prompt customer service.
