Wednesday, January 21, 2015

Oakwood Review #10

Which property management company did you use?

Oakwood Corporate Housing

What was the approximate START date for your stay?

September 2014

What was the approximate END date for your stay?

August 2015

You stated that you used Oakwood Worldwide.  Where was your apartment located?

Oakwood Falls Church

Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?

Neutral

How likely would you be to choose the same direct billing company next time?

Unlikely

Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?

more than 6 months

How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2

Number of Children (age 0-4): 1

Number of Children (age 5-12): 1

Number of Teenagers (age 13-18): 0

How many bedrooms did your apartment have?

2

Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.

playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service

Please check each item that your neighborhood offered within close proximity to your apartment.

playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare

How far is the walk to the nearest Metro station?

11-15 minutes

How far is the walk to the nearest ART bus stop that runs to FSI?

Not sure, didn't use

How far is the walk to the nearest Capitol Bikeshare station?

Not sure, didn't use

How far is the walk to the nearest car share program (such as ZipCar)?

Not sure, didn't use

Was the nearest grocery store within walking or driving distance?

6-10 minute walk

What school(s) (if any) did you send your kid(s) to during your TDY?

Mount Daniel; Rainbow Road preschool

Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size

Unsatisfied

Storage Space

Neutral

Quality of "Welcome Kit" provided

Unsatisfied

Please share what items were included in the welcome kit.

towels, linens, Kitchen: coffee pot (terrible), knife block (unusable), dishes, pots/pans, baking sheet (very small), basic utensils, vacuum cleaner (terrible), broom, mop/bucket

Quality of housekeeping services

Unsatisfied

If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?

Not Applicable

Quality of furniture provided

Neutral

Proximity to the Metro

Satisfied

Please name the closest Metro stop.

East Falls Church

Proximity to FSI

Very Satisfied

Proximity to grocery store(s)

Very Satisfied

Please list the grocery stores near your building.

Asian market at Eden Center, Safeway, Trader Joe's

Responsiveness of program (Oakwood, BOQ, NCH) to service calls

Very Satisfied

Please share any comments you might have regarding customer service and responsiveness of the program to service calls.

Whenever we had a service request (which was often as something seemed to break about every week), it was fixed within a day or two. Sometimes when booking apartments for visitors, we experienced terrible customer service with non-responses or incorrect arrival/departure dates etc.

Experience with local school system.

Very Satisfied

What school(s) did your child(ren) attend?

Mt Daniel

Please elaborate on why you were or were not satisfied with the school(s).

Administration was very familiar with FS families, classroom teachers were excellent, can't speak highly enough of our experience at Mt Daniel.

How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0

NCH: 0

Oakwood: 3

If you have stayed in this particular housing before, was this a deciding factor for you to return and why?

Yes, we knew what we were moving into and we had heard great things about the public schools.