Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
September 2014
What was the approximate END date for your stay?
August 2015
You stated that you used Oakwood Worldwide. Where was your apartment located?
Oakwood Falls Church
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Neutral
How likely would you be to choose the same direct billing company next time?
Unlikely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
more than 6 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 1
Number of Children (age 5-12): 1
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, basketball court, transportation to and from FSI or Main State, weekly maid service
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
11-15 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
Not sure, didn't use
How far is the walk to the nearest car share program (such as ZipCar)?
Not sure, didn't use
Was the nearest grocery store within walking or driving distance?
6-10 minute walk
What school(s) (if any) did you send your kid(s) to during your TDY?
Mount Daniel; Rainbow Road preschool
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Unsatisfied
Storage Space
Neutral
Quality of "Welcome Kit" provided
Unsatisfied
Please share what items were included in the welcome kit.
towels, linens, Kitchen: coffee pot (terrible), knife block (unusable), dishes, pots/pans, baking sheet (very small), basic utensils, vacuum cleaner (terrible), broom, mop/bucket
Quality of housekeeping services
Unsatisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Neutral
Proximity to the Metro
Satisfied
Please name the closest Metro stop.
East Falls Church
Proximity to FSI
Very Satisfied
Proximity to grocery store(s)
Very Satisfied
Please list the grocery stores near your building.
Asian market at Eden Center, Safeway, Trader Joe's
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Whenever we had a service request (which was often as something seemed to break about every week), it was fixed within a day or two. Sometimes when booking apartments for visitors, we experienced terrible customer service with non-responses or incorrect arrival/departure dates etc.
Experience with local school system.
Very Satisfied
What school(s) did your child(ren) attend?
Mt Daniel
Please elaborate on why you were or were not satisfied with the school(s).
Administration was very familiar with FS families, classroom teachers were excellent, can't speak highly enough of our experience at Mt Daniel.
