Which property management company did you use?
What was the approximate START date for your stay?
September 2014
What was the approximate END date for your stay?
March 2015
You stated that you used Oakwood Worldwide. Where was your apartment located?
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Satisfied
How likely would you be to choose the same direct billing company next time?
Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 month - 3 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 2
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
How many pets stayed with you?
0
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, work-out facility, covered parking, bike storage room, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service, community/party room, high speed internet, cable or satellite TV, washer and dryer in apartment
Please check each item that your neighborhood offered within close proximity to your apartment.
restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
0-5 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
0-5 minute walk
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Very Satisfied
Storage Space
Neutral
Quality of "Welcome Kit" provided
Neutral
Please share what items were included in the welcome kit.
The kitchen items are very basic. We often run out of silverware for a family of four people.
Quality of housekeeping services
Neutral
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Neutral
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Rosslyn
Proximity to FSI
Very Satisfied
Proximity to grocery store(s)
Satisfied
Please list the grocery stores near your building.
Safeway is closest, but Whole Foods and Trader Joes are just one mile away.
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
We had some minor concerns when we moved in, and they were all resolved quickly.
Please elaborate on why you were or were not satisfied with the school(s).
too young to go to school
