Which property management company did you use?
National Corporate Housing (NCH)
What was the approximate START date for your stay?
September 2014
What was the approximate END date for your stay?
May 2015
You stated that you used National Corporate Housing (NCH). Where was your apartment located?
Archstone Ballston Square
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Satisfied
How likely would you be to choose the same direct billing company next time?
Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 week to 1 month
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 0
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
1
How many pets stayed with you?
1
How much was the pet fee per pet?
350
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, Community/party room
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
0-5 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
0-5 minute walk
What school(s) (if any) did you send your kid(s) to during your TDY?
Not applicable
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Very Satisfied
Storage Space
Satisfied
Quality of "Welcome Kit" provided
Satisfied
Please share what items were included in the welcome kit.
Furniture, dishes, cookware, linens, hairdryer, TV/cable/internet, lamps, small amount of soap, laundry detergent, and dryer sheets
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Neutral
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Ballston
Proximity to FSI
Very Satisfied
Proximity to grocery store(s)
Very Satisfied
Please list the grocery stores near your building.
Harris Teeter, 0.25 mile away
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Sometimes my emails/phone calls went unanswered; however contacting someone else (Becky Dorsett or Matt Bealer) resulted in a faster response.
Please elaborate on why you were or were not satisfied with the school(s).
Not applicable; no kids
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0
NCH: 1
Oakwood: 1
Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.
My only complaint about NCH is that our housing location (address) was changed three days before we moved in, without any notice to us. I called NCH to inquire about moving in a day early and paying for it out of pocket, and that was the first time we were informed that we were going to be staying in a completely different building. I am not sure if/when they were planning to tell us, but I am glad I made that phone call. It caused a couple of hiccups with receiving our UAB (it was sent to the original address) and mail. Otherwise, we have had a positive experience with NCH.
