Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
September 2012
What was the approximate END date for your stay?
February 2013
You stated that you used Oakwood Worldwide. Where was your apartment located?
Oakwood Falls Church
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Satisfied
How likely would you be to choose the same direct billing company next time?
Neutral
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 month - 3 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 1
Number of Children (age 5-12): 1
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, transportation to and from FSI or Main State, weekly maid service
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, car share program (such as ZipCar)
How far is the walk to the nearest Metro station?
6-10 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
Not sure, didn't use
How far is the walk to the nearest car share program (such as ZipCar)?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
16-20 minute walk
What school(s) (if any) did you send your kid(s) to during your TDY?
Mt. Daniel
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Unsatisfied
Storage Space
Unsatisfied
Quality of "Welcome Kit" provided
Unsatisfied
Quality of housekeeping services
Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Unsatisfied
Proximity to the Metro
Unsatisfied
Proximity to FSI
Neutral
Proximity to grocery store(s)
Very Unsatisfied
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Unsatisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
There were major issues with indoor air quality due to other tenants smoking in their rooms. The entire floor, including our apartment, smelled of tobacco all day. Even after many complaints, Oakwood never addressed the issue.
Experience with local school system.
Satisfied
What school(s) did your child(ren) attend?
Mt. Daniel
