Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
August 2009
What was the approximate END date for your stay?
July 2010
You stated that you used Oakwood Worldwide. Where was your apartment located?
Oakwood Falls Church
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Very Satisfied
How likely would you be to choose the same direct billing company next time?
Very Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 month - 3 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 0
Number of Children (age 5-12): 1
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
How many pets stayed with you?
2
How much was the pet fee per pet?
$300 for both
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), volleyball court, tennis court, transportation to and from FSI or Main State, weekly maid service, internet, free laundry
Please check each item that your neighborhood offered within close proximity to your apartment.
dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, car share program (such as ZipCar)
How far is the walk to the nearest Metro station?
11-15 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
Not sure, didn't use
How far is the walk to the nearest car share program (such as ZipCar)?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
11-15 minute walk
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Very Satisfied
Storage Space
Very Satisfied
Quality of "Welcome Kit" provided
Very Satisfied
Please share what items were included in the welcome kit.
everything we needed, more or less. we prefer larger cereal bowls & drinking glasses, so we brought our own.
Quality of housekeeping services
Very Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Very Satisfied
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
East Falls Churgh
Proximity to FSI
Satisfied
Proximity to grocery store(s)
Very Satisfied
Please list the grocery stores near your building.
safeway, target super store, shoppers; a little further away, harris teeter, trader joe's, giant eagle
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
only needed a couple of times, but they came right away
Experience with local school system.
Very Satisfied
What school(s) did your child(ren) attend?
Thomas Jefferson Elem School FCCPS
Please elaborate on why you were or were not satisfied with the school(s).
Very highly rated, able to handle transitory kids, excellent quality of education, very responsive
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0
NCH: 0
Oakwood: 2
If you have stayed in this particular housing before, was this a deciding factor for you to return and why?
This stay was our first one, we also stayed two years later -- answers in a different survey.
