Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
January 2014
What was the approximate END date for your stay?
June 2014
You stated that you used Oakwood Worldwide. Where was your apartment located?
Archstone at Ballston Square
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Satisfied
How likely would you be to choose the same direct billing company next time?
Very Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 month - 3 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 0
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
1
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, work-out facility, covered parking, business center, bike storage room, transportation to and from FSI or Main State, weekly maid service, morning coffee
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare, Ballston with cineplex
How far is the walk to the nearest Metro station?
6-10 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
0-5 minutes
How far is the walk to the nearest Capitol Bikeshare station?
6-10 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
6-10 minutes
Was the nearest grocery store within walking or driving distance?
6-10 minute walk
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Satisfied
Storage Space
Neutral
Quality of "Welcome Kit" provided
Satisfied
Please share what items were included in the welcome kit.
Basic kitchen stuff, linens, starter soaps and detergents. Requested more wine glasses.
Quality of housekeeping services
Very Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Very Satisfied
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Ballston
Proximity to FSI
Very Satisfied
Proximity to grocery store(s)
Very Satisfied
Please list the grocery stores near your building.
Harris Teeter, Safeway, Giant, Trader Joe's
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Our was towed from the garage once because Oakwood had given us an expired window sticker. Oakwood made good right away by reimbursing the tow fee. (Luckily the tow lot was within walking distance to the apartment.)
