Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
September 2013
What was the approximate END date for your stay?
July 2014
You stated that you used Oakwood Worldwide. Where was your apartment located?
Oakwood Crystal City
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Unsatisfied
How likely would you be to choose the same direct billing company next time?
Unlikely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 week to 1 month
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 1
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
How many pets stayed with you?
0
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, work-out facility, covered parking, business center, bike storage room, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
0-5 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
6-10 minute walk
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Very Unsatisfied
Storage Space
Neutral
Quality of "Welcome Kit" provided
Very Unsatisfied
Please share what items were included in the welcome kit.
basic kitchen items, small packages of laundry/dish/dishwasher soap and detergents; travel size toiletries; linens
Quality of housekeeping services
Unsatisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
No
Quality of furniture provided
Unsatisfied
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Crystal City
Proximity to FSI
Neutral
Proximity to grocery store(s)
Satisfied
Please list the grocery stores near your building.
Harris Teeter
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Very Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Maintenance staff provided great customer service. Unfortunately they were dealing with dilapidated building.
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0
NCH: 0
Oakwood: 1
Please use this space to share any additional thoughts about this particular direct billing program and the apartment where you stayed.
Until the windows and sliding glass doors are updated, this building is unlivable. These should have been replaced twenty years ago.
