Which property management company did you use?
National Corporate Housing (NCH)
What was the approximate START date for your stay?
July 2014
What was the approximate END date for your stay?
January 2015
You stated that you used National Corporate Housing (NCH). Where was your apartment located?
Meridian Ballston Commons
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Satisfied
How likely would you be to choose the same direct billing company next time?
Unlikely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 week to 1 month
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 2
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, work-out facility, covered parking, bike storage room, racquetball court
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, dog-friendly park, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
0-5 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
0-5 minutes
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
How far is the walk to the nearest car share program (such as ZipCar)?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
6-10 minute walk
What school(s) (if any) did you send your kid(s) to during your TDY?
Lubber Run Pre school
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Neutral
Storage Space
Very Unsatisfied
Quality of "Welcome Kit" provided
Unsatisfied
Please share what items were included in the welcome kit.
Dishes, 3 pots, 1 pan, 1 cookie sheet, glasses, mugs, silverware, wine opener, can opener, cooking utensils, towels, linens,
Quality of housekeeping services
Very Unsatisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
No
Quality of furniture provided
Neutral
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Ballston
Proximity to FSI
Very Satisfied
Proximity to grocery store(s)
Very Satisfied
Please list the grocery stores near your building.
Harris Teeter (apx 1/2 mile)
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Unsatisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
Slow to respond, on a few occasions the service calls were never placed to the building staff.
Experience with local school system.
Very Satisfied
What school(s) did your child(ren) attend?
Lubber Run Pre school
Please elaborate on why you were or were not satisfied with the school(s).
We were happy with the preschool.
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0
NCH: 2
Oakwood: 1
If you have stayed in this particular housing before, was this a deciding factor for you to return and why?
We had not stayed prior but ended up having to extend. They moved our apartment, which was a bit of a hassle.
