Which property management company did you use?
National Corporate Housing (NCH)
What was the approximate START date for your stay?
July 2014
What was the approximate END date for your stay?
August 2014
You stated that you used National Corporate Housing (NCH). Where was your apartment located?
Archstone Ballston Place
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Very Satisfied
How likely would you be to choose the same direct billing company next time?
Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 month - 3 months
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 2
Number of Children (age 5-12): 0
Number of Teenagers (age 13-18): 0
How many bedrooms did your apartment have?
2
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
swimming pool, work-out facility, covered parking, business center, bike storage room, maid service every two weeks
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, restaurants, grocery stores, convenience stores, coffee shops, Metro or bus stop, car share program (such as ZipCar), Capitol Bikeshare
How far is the walk to the nearest Metro station?
0-5 minutes
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
0-5 minutes
Was the nearest grocery store within walking or driving distance?
6-10 minute drive
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Neutral
Storage Space
Satisfied
Quality of "Welcome Kit" provided
Unsatisfied
Please share what items were included in the welcome kit.
Knives (very poor), glass cutting board, plastic spatula/spoon, utensils, plates/glasses/mugs, coffee maker, a couple plastic storage containers, plastic mixing bowls, measuring cup, baking dish, ice cream scoop, veggie peeler, very basic can opener, linens
Quality of housekeeping services
Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Satisfied
Proximity to the Metro
Very Satisfied
Please name the closest Metro stop.
Virginia Square
Proximity to FSI
Satisfied
Proximity to grocery store(s)
Satisfied
Please list the grocery stores near your building.
Giant is closest, Harris Teeter, Trader Joe's, Whole Foods
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Satisfied
How many times have you stayed with each of the directly billed apartment programs?
BOQ:
0
NCH:
2
Oakwood:
1
If you have stayed in this particular housing before, was this a deciding factor for you to return and why?
Yes, we stayed here once before, before we had kids, and it was in a great location. Restaurants, metro, grocery store, etc. And the apartments were pretty nice. When it came time to pick a place to stay, we went with what we knew and chose Ballston Place since we had been satisfied with it previously.
