Which property management company did you use?
Oakwood Corporate Housing
What was the approximate START date for your stay?
May 2013
What was the approximate END date for your stay?
May 2013
You stated that you used Oakwood Worldwide. Where was your apartment located?
Oakwood Falls Church
Overall Satisfaction
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Overall, how satisfied were you with your location and direct billing option?
Very Satisfied
How likely would you be to choose the same direct billing company next time?
Likely
Basic Questions
How much notice did the direct billing program (Oakwood, BOQ, NCH) give you for your housing assignment?
1 week to 1 month
How many family members (including yourself) were on your orders at the time of this housing assignment?
Number of Adults (age 19+): 2
Number of Children (age 0-4): 1
Number of Children (age 5-12): 1
Number of Teenagers (age 13-18): 3
How many bedrooms did your apartment have?
3
How many pets stayed with you?
0
Tell us what your apartment complex and neighborhood had to offer.
Please check each amenity provided by your apartment complex.
playground on-site, swimming pool, work-out facility, uncovered parking, business center, kid activities (e.g., supervised movie night, play groups), transportation to and from FSI or Main State, weekly maid service, ??? Lots
Please check each item that your neighborhood offered within close proximity to your apartment.
playground, library, restaurants, grocery stores, convenience stores
How far is the walk to the nearest Metro station?
Not sure, didn't use
How far is the walk to the nearest ART bus stop that runs to FSI?
Not sure, didn't use
How far is the walk to the nearest Capitol Bikeshare station?
Not sure, didn't use
How far is the walk to the nearest car share program (such as ZipCar)?
Not sure, didn't use
Was the nearest grocery store within walking or driving distance?
6-10 minute walk
Satisfaction Questions
On a scale of 1 to 5, please rate your level of satisfaction with the following:
Size of apartment for your family size
Satisfied
Storage Space
Neutral
Quality of "Welcome Kit" provided
Neutral
Quality of housekeeping services
Satisfied
If you ever had an issue with the quality of housekeeping services provided, was the issue ever resolved to your satisfaction?
Not Applicable
Quality of furniture provided
Neutral
Proximity to the Metro
Neutral
Proximity to FSI
Satisfied
Proximity to grocery store(s)
Satisfied
Responsiveness of program (Oakwood, BOQ, NCH) to service calls
Satisfied
Please share any comments you might have regarding customer service and responsiveness of the program to service calls.
We were closing on a house during our time at Oakwood, and the front office was very helpful with scanning/faxing documents for me when I was unable to do so in the business center.
Experience with local school system.
Neutral
What school(s) did your child(ren) attend?
NA
How many times have you stayed with each of the directly billed apartment programs?
BOQ: 0
NCH: 0
Oakwood: 2
If you have stayed in this particular housing before, was this a deciding factor for you to return and why?
We hadn't stayed at this location before, but did choose to use Oakwood again because of how easy the direct billing program is, overall.
